FAQ

Can I get a refund for my event pass?

Yes, we will offer full refunds for all pass types (including those with accommodation) listed below:

EARLY BIRD Pass only (ends June 30) $299
EARLY BIRD Pass only + Digital Pass (ends June 30) $349
EARLY BIRD Pass including two nights’ accommodation (ends June 30) $750
EARLY BIRD Pass including two nights’ accommodation + Digital Pass (ends June 30) $800
EARLY BIRD Pass including three nights’ accommodation (ends June 30) $1,100
EARLY BIRD Pass including three nights’ accommodation + Digital Pass (ends June 30) $1,150
FULL PRICE Pass only (starts 1 March) $399
FULL PRICE Pass only + Digital Pass (starts July 1) $449
FULL PRICE Pass including two nights’ accommodation (starts July 1) $850
FULL PRICE Pass including two nights’ accommodation + Digital Pass (starts July 1) $900
FULL PRICE Pass including three nights’ accommodation (starts July 1) $1,200
FULL PRICE Pass including three nights’ accommodation + Digital Pass (starts July 1) $1,250

How will I get my refund?

We will deliver refunds via the original method of payment in June.

Can I get a refund for any additional accommodation purchased?

Please contact your booking agent directly to discuss cancellation terms for any additional accommodation booked.

Can I get a refund for my travel costs?

Please contact your booking agent directly to discuss cancellation terms for any travel booked.

Will you be hosting a virtual event instead?

We want to make sure we still have the opportunity to connect with you and share some of the exciting content we prepared for the event. As such, we are working to convert our live event to a virtual event. We hope to hold it in October 2020 and plan to share much more information with you in the coming months.

My company planned to exhibit at Empower MSP. What should we do?

Please contact sponsorshipMSP@solarwinds.com and we’ll be happy to help you.

Have a question we didn’t cover?